VoIP vs Landline – Which is best for your business?

Every year more individuals are bypassing the use of a landline for mobile or online connections when it comes to making calls. But what about for businesses?

One of the biggest questions asked from business owners is ‘Which is better, VoIP or Landline?’ for their phone service. They both have their advantages and disadvantages, and the following article will look at these to help you determine the best for your business.

How does a Landline work?

A traditional Landline transfers soundwaves into coded pulses of electricity from one end to the other over copper wire or digitalised and transmitted over fibre optic cables. These electrical pulses are then turned once again into soundwaves at the other end and the receiver hears your voice delivering the message. For international calls, these pulses are converted into electromagnetic radiation and beamed to satellites through microwave towers around the globe or transmitted via fibre under the sea

How does VoIP work?

Unlike landlines VoIP calls are transmitted through the same cables as your internet connection. The soundwaves are converted into digital data that then travel to the receiver. Thanks to this you can send VoIP calls from anywhere that provides an internet connection, even if there is no landline connection. It also means that you can transmit images along with the dialogue through services such as Skype (Which currently has 300 million active users).

Landline – Advantages and Disadvantages

Still a popular choice for business, a traditional landline holds benefits that differ to a VoIP connection. Some of the services offered on landlines are:

  • Call forwarding
  • Call blocking
  • Three-way calling
  • Call waiting
  • Voicemail

Traditionally landlines are often located underground and therefore are not impacted by storms, which may affect mobile towers. Handsets powered by the phone line connection itself will not lose connection if the power was to go out. Although this is not true for Phone systems, DECT handsets or handsets that have their own power supply. They also provide good resilience when a business has multiple Ines on the same number its very rare for a fault to affect all lines, it normally only affects one pair of wires and so one line. Landlines are also harder to remotely hack, unlike VoIP connections which rely on your internet’s protection.

Landlines are a fixed location service, so not ideal for remote workers, and can take time to get up and running when moving premises. Phone numbers are tied to a BT exchange so if you move to a new area you can’t keep the same phone number. As for cost, in the past few years it has come down for landline packages, however, there are additional costs that can be added. These include international calls, additional services on the line, and mobile calling. Landlines are also more expensive than VoIP, both to set up and for monthly rental, while call charges can also be higher.

VoIP – Advantages and Disadvantages

An increasingly popular choice, particularly for large businesses with a need for numerous lines, VoIP has more services to offer with many coming as standard on packages. These services include:

  • Call forwarding
  • Call blocking
  • Three-way calling
  • Call waiting
  • Voicemail
  • Auto Attendant with Interactive Voice Response
  • Call Recording
  • Time of Day Routing
  • Sequential Ringing

VoIP is far more convenient. The service is not fixed to a location allowing you to use the VoIP number where ever you are. The calls can be diverted to an app on your mobile or to a computer/laptop/tablet for those days you are not in the office but still need to answer calls – at no extra cost. Depending on the needs of the business you can add additional features, such as video conferencing. All you need is to use the line through a laptop with a webcam, or an additional video handset. The cost of VoIP is fixed monthly, making financial management easier. Installation and maintenance is easier and cost wise lower than traditional landlines. In Disaster Recovery situations VoIP is much easier to Divert or Relocate to another location quickly and easily.

Unlike landlines, VoIP relies on the level of quality and stability of your internet connection. The security of your line is also reliant on the level of security on your internet connection, Voip Handset, Laptop or IP Phone system. VoIP call quality can sometimes be effected by the load on the internet connection, resulting in crackles and even the drop of calls. If your internet connection is completely off you will have no phone calls.

So, if you are asking yourself, which is better? The answer is simply whichever suits your business’ needs. Both services offer benefits to businesses and both are equally popular. Only by analysing your current communication features, and those you may need in the future, can you determine which service will better fit your business.

Need help analysing your current service, and choosing which one will work better for your business? Then get in touch and let LTS help you today.

By | 2017-06-13T11:28:21+00:00 May 2nd, 2017|News|