Support Contracts

>>Support Contracts
Support Contracts 2018-03-08T09:25:12+00:00

Do you find your existing supplier is slow to respond when you need help, or baffles you with jargon? Maybe you’re worried about what would happen if your phone system stopped working or developed a fault ?

We can help, we pride ourselves in providing the highest levels of service and support to all our customers.

Benefits of an LTS support contract

Support and Maintenance contracts

Whats Included

  • Guaranteed response times.

  • All Hardware is covered.

  • All Labour costs are included.

  • Remote programming and Telephone Support.

Whats Not Included

  • Accidental damage or Power surges.

  • Replacing damaged cables.

  • Phones not supplied by LTS.

  • Full system reprogramming.

Setup a support contract

Frequently Asked Questions

No its very cost effective covering the central phone system and handsets from as little as 7p per user per day.

Our contracts are usually 12 months but we can offer up to 3 years or short term bespoke contracts if required.

No you can spread the cost of the annual contract over 12 monthly payments at no extra cost helping you to manage your cashflow.

You can submit a support ticket online, email support or call us giving as much detail as possible of the problem.

If you have a total system failure we guarantee to have an engineer on site with a replacement system within 4 hours. For other minor faults we will be onsite same day or next day.

Yes our help desk staff are trained to give you advice over the phone and if it’s more complex a senior engineer will call you back to discuss the problem.

Setup a Support Contract

If you don’t have a support contract in place for your telecom system we are happy to help.

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