Call Handling

Setting up the Mailbox on a Panasonic KX-NS700, or KX-NS1000 system

By | 2017-08-29T09:53:00+00:00 August 15th, 2017|News|

In this guide, we will show you how to set it up for the KX-NS700 and KX-NS1000 mailbox, and that of your department/Main business number. Some Voicemail systems may be programmed to present a ‘Subscriber Tutorial’ when first initiating your mailbox, this will provide you step by step prompts to set the voicemail up. The [...]

Is SIP Trunking the same as VoIP?

By | 2017-07-25T15:08:49+00:00 July 25th, 2017|News|

When searching for a telecommunications solution, it can get confusing once acronyms such as SIP and VoIP are involved – especially for non techie managers. Understanding what each acronym stands for and how they are used as part of telecommunications solutions can be complicated for those without prior knowledge of how IP services work. They [...]

5 Tips for Effective Call Handling

By | 2017-06-13T11:28:21+00:00 May 24th, 2017|News|

Despite the growing forms of communication available and online order processing, seven out of ten people still prefer to use the phone when contacting a business. Therefore, your call handling procedures need to be effective and as stress free as possible. Here are our 5 top tips for effective call handling. 1.      Have Clear Communication [...]