In this guide, we will show you how to set it up for the KX-NS700 and KX-NS1000 mailbox, and that of your department/Main business number. Some Voicemail systems may be programmed to present a ‘Subscriber Tutorial’ when first initiating your mailbox, this will provide you step by step prompts to set the voicemail up.
The KX-NS700 and KX-NS1000 units have a built-in system known as the Simplified Voice Messaging. It is configured to take messages from callers for individual extensions, departments or the main business number depending on what is required.
To get started, you will need to log in to the PBX mailbox and identify yourself as the owner. This can be done manually when accessing it from someone else’s extension, or you do not have an automatic log in option. The other option is through an automatic log in on your own extension.
The following steps will log you in to your mailbox, to avoid potential mailbox hacking it is recommended that you change your password which can be up to 16 digits to maximise the mailbox protection and you do not share this password with anyone.
Once you have logged in you can configure your mailbox settings either by following the Subscriber Tutorial, or manually.
Set Mailbox Owner Name
You can set a name for your mailbox, so callers know they have accessed the correct one. To do this log in to your mailbox, enter 4 3 1 and after the tone state your name. Press 1 to end the recording and then 2 to accept the recording and hang up.
Record Mailbox Greetings
You can record up to 6 different greetings for the KX-NS700 and KX-NS1000 units, if a personalised greeting is not provided callers will be played a pre-recorded greeting message. The greeting messages are:
- No Answer
- Busy Signal
- After Hours
- Personal Greeting for Caller ID
- Temporary Greeting – for holidays or illness
- Absent Message
Be sure to use our previous guide ‘What Your Voicemail Says About You’ to leave a good voicemail message. Speak clearly and slowly when recording the greeting so callers can understand you.
Caller ID Greeting and Settings
Caller ID settings allow you to set a greeting for different numbers, either specific numbers or ‘wild card’ numbers. The wild card numbers are stored such as “01904*…*” and any number beginning with a York number will hear the greeting set for them.
Personal Caller ID Greeting must be set first for this to work.
Once you have recorded your personal greetings you can begin assigning them to a collection of caller IDs. You can record up to 4 greetings and each recording can be assigned to 8 caller IDs.
If you wish to remotely access the mailbox, you can automatically log in remotely without using special commands or your mailbox number. The messaging system will identify the number you are calling from once you have assigned a Remote Login Number. If automatic log in is disabled then you can also do this manually.
These are the basic settings required to get your KX-NS700 and KX-NS1000 mailbox set up. Additional features are available, depending on your subscription services and your provider can assist you in setting these up.