If the answer is NO and your telephone service is business critical then what procedures do you have in place, if your phone system stops working or developed a fault.
Ask yourself how long can your business afford to be without it’s telephone system and how much potential business would be lost?
LTS offer a telephone support contract, providing the highest levels of service and support to our clients from as little as 26p per day. You can report a problem at any time day or night any day of the week using our voice mail or email support service. Faults are picked up as soon as the office is open and categorised into the most urgent first.
With guaranteed response times our Panasonic trained engineers will attend site, no matter what the problem and your contract will clearly states our response time to faults.
We guarantee the highest level of support as all our engineers are fully trained and certified by Panasonic for the systems we maintain and support.
We also carry a full set of hardware for every system we maintain in our stores in York, which means we can replace any faulty hardware within hours.
For daily support, such as set up changes to telephone systems our support contracts include remote support, to identify and fix problems. This is much quicker than waiting for an engineer to attend, when it is not always necessary. If required our engineers can also make programming changes remotely, Free of Charge as part of your support contract.
We do not operate an overseas call centre, when you call LTS you will always get through to one of our helpful staff here in York who are experienced and fully trained to help you. Our telephone support staff are trained to help on telephone set up issues such as voice mail, call forwards and much more. We also offer an email support service, when required.
An LTS telephone support contract does not stop there we also cover all hardware including handsets, so you can be back up and running in no time at all, if you find yourself in the unfortunate position of faulty headwear.
In the worse cases we offer backup configurations of your phone system stored by LTS for Disaster Recovery situations.
So ask your self can your business afford not to take out an LTS telephone contract?
Why not get in touch to see how we can help you.