Business environments are changing, with flexibility being key, and the equipment used is changing to adapt to this. Many businesses still use the traditional corded handsets, and they are the market leaders for phone systems. However, now we are seeing more and more orders for cordless handsets being placed and becoming popular with businesses due to the features and flexibility they offer. We are going to look at the differences between the corded handsets and cordless to help you determine which is best for your business needs.
When you think of a call centre or even a reception area in a business, you automatically envision corded phones with headsets. That is understandable as corded phones have been a business staple for many years.
With the change in technology they can now offer far more than they once did. Digital handsets now come with features such as Caller IDs, Headset capabilities, digital voicemails, Phonebooks and speakerphone when needed for conference calls. Some handsets also come with Bluetooth access, Memory keys and Busy Lamp Field ( BLF ) showing which other extensions are busy. Depending on your business needs, a handset can also handle multiple lines with individual settings for each line. All this with your phone where you need it most during the working day – on your desk always. If you need to spend most of your day tied to your desk then a corded phone perfectly fine for your needs.
Cordless phones for business are generally new to the market and popular with small business that needs their business in the palm of their hand through the day, or for managers who need to move around the building but still be in constant touch with the rest of the office. Some DECT handsets are very basic, but now many include some of the same features as Corded phones with calling features, voicemail, phonebooks and speakerphones.
These handsets are perfect for business users that are not required to be tied to their desks all day and prefer to be mobile, or work in a relaxed business environment where they do not have a set desk. Business such as restaurants who use order taking apps on handsets yet need to be able to answer the phone while moving around the restaurant benefit from cordless handsets. Saving staff from carrying 2 devices or running back and forth from their waitressing roles to the phones location. Other popular deployments include warehouse staff, facilities staff, hotel housekeepers and managers, basically anyone who needs to roam around a business’s premises
The main point to consider when looking to buy cordless is range, most of the phones have a range up to 50m indoors but this dependant on the construction of your building as well as other environmental factures, so if you have old stone walls or concrete, the range could be down the room you are in. However Panasonic do a full site solution which includes multiple base stations and provides full site roaming and seamless handover so any site can be covered.
It is important to assess your needs and talk them through with your vendor, so they can help you identify the correct handset for your needs and budget. Your business may need a mixture of handset requirements, incorporating corded phones in customer service with cordless phones for sales reps or warehouse staff.
Let LTS assess your needs and guide you to find the right handset for your business needs and line aptitudes. Contact us today!