Over the last few years The Cloud has become more and more embraced by individuals and businesses, with many business software providers switching to a cloud based platform rather than software installed on a server or desktop. From cloud-based file sharing to cloud-based accountancy systems, the number of services now available is constantly expanding – and one of the biggest services switching is business telecoms.
Switching from traditional telecoms to a cloud based system can save your business money. There is no need to pay for traditional phone lines anymore, and there is no need for any additional clumsy hardware if you wish to increase, or change, your current set up – just the simple cost of a VoIP ready handset and a monthly license fee. There is no need for the cost of a call out charge when things go wrong either, as the system can be managed and accessed remotely by your service provider.
Not only will it save you money on call out charges, but remember the floods in York City Centre or those in West Yorkshire in December 2016? Hundreds of businesses were out of action for months while clean-up work was undertaken. Landline systems were inoperable, and any data held in on-site servers was potentially damaged as well. With cloud-based telecoms all that data would be easily retrievable from cloud-based back-up systems, and the phone lines would continue to work – allowing your workers to work from home while the office is being repaired.
The scalability of cloud-based telecoms systems make it a popular solution for businesses that are affected by seasonal changes in their call handling load. Such as retailers who handle increased call load during the Christmas period, or confectionary suppliers around Easter and Christmas. These retailers benefit from being able to hire temporary call handlers, adding or removing them easily enough as the need requires – no need to check there is enough available lines and installing new ones when needed.
Businesses who are unsure of their future needs would also benefit, as they would not need to overbuy lines on a ‘just in case’ basis. If your business opens a new site, or moves site, there is no need to change numbers or change the hidden landline behind a premium number. Your number can remain the same, creating a seamless transition as far as your telecoms are concerned and saving on the costs of changing the landline system in the new property.
One final benefit of cloud-based telecoms is the relationships it can help build between your business and its suppliers, as well as customers. As cloud-based apps and systems become more popular, the ease in which people can talk to one another, usually through a messaging app, means the speed in which things are handled is increasing and the way transactions are handled is also changing.
There is no need to suddenly change your current system to a cloud-based system, but well worth looking in to the details and considering the benefits, and implications, for your business as the way we communicate changes rapidly. Technology is quickly changing, and this cloud-based approach is just one of many ways that can have a huge impact for businesses.
If you want to discuss the impact switching to a cloud-based telecoms system would have on your business, get in touch, and let us help make things a little clearer.