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Business Broadband Speeds – Your Guide to What You Can Expect

By | 2017-10-18T09:39:07+00:00 September 29th, 2017|News|

Selecting a business broadband package can seem simple, until you’re asked what speed you need. The answer we hear the most is ‘the faster, the better’ but do you actually understand what the speed means? In this guide, we are going to walk you through the definition of broadband speeds and how to pick the [...]

What to look for in a Telecom Support Contract

By | 2017-11-22T08:58:34+00:00 September 15th, 2017|News|

When looking for a telecom provider there is more to choosing them than just the price for the services they provide. What happens if something goes wrong, how will they respond to your problems, will it cost you a fortune to fix or it is included in your support contract? Here are some top things [...]

Corded or Cordless – which handsets are best for business?

By | 2017-08-29T09:51:55+00:00 August 25th, 2017|News|

Business environments are changing, with flexibility being key, and the equipment used is changing to adapt to this. Many businesses still use the traditional corded handsets, and they are the market leaders for phone systems. However, now we are seeing more and more orders for cordless handsets being placed and becoming popular with businesses due [...]

Setting up the Mailbox on a Panasonic KX-NS700, or KX-NS1000 system

By | 2017-08-29T09:53:00+00:00 August 15th, 2017|News|

In this guide, we will show you how to set it up for the KX-NS700 and KX-NS1000 mailbox, and that of your department/Main business number. Some Voicemail systems may be programmed to present a ‘Subscriber Tutorial’ when first initiating your mailbox, this will provide you step by step prompts to set the voicemail up. The [...]

Is SIP Trunking the same as VoIP?

By | 2017-07-25T15:08:49+00:00 July 25th, 2017|News|

When searching for a telecommunications solution, it can get confusing once acronyms such as SIP and VoIP are involved – especially for non techie managers. Understanding what each acronym stands for and how they are used as part of telecommunications solutions can be complicated for those without prior knowledge of how IP services work. They [...]

Everything you need to know about different types of Telephone lines.

By | 2017-07-19T11:10:28+00:00 July 19th, 2017|News|

Whether you are looking in to your first phone system, or upgrading an old one, it can be difficult understanding the different types of lines. The number of connections required on a line can determine which line is better suited for your business, as well as the features you intend to use. So, let us [...]

Moving Office Telecommunications Checklist

By | 2017-07-05T13:10:02+00:00 July 5th, 2017|News|

When you find yourself needing bigger space, smaller space or just a change in scenery, moving office can be a stressful time. There is so much you need to check before the move, make sure is moved correctly and that the whole transition is done smoothly. A big issue many find when moving office are [...]

What does your Voicemail Message say about you?

By | 2017-06-15T11:43:11+00:00 June 15th, 2017|News|

If you are away from your phone, or on another call, you want your customers to still feel they can communicate with you. A professional voicemail message can provide this while also creating a positive impression. Imagine yourself as the caller, how would you want to be treated even if you haven’t been able to [...]

5 Tips for Effective Call Handling

By | 2017-06-13T11:28:21+00:00 May 24th, 2017|News|

Despite the growing forms of communication available and online order processing, seven out of ten people still prefer to use the phone when contacting a business. Therefore, your call handling procedures need to be effective and as stress free as possible. Here are our 5 top tips for effective call handling. 1.      Have Clear Communication [...]

Fibre Facts: Looking to upgrade your broadband connection?

By | 2017-06-13T11:28:21+00:00 May 19th, 2017|News|

Fibre broadband is growing in popularity within businesses, who are taking advantage of the cloud and Software as a Service (SaaS) tools. This is often down to its high speeds, and high quality data transmissions improving efficiency within the businesses. There are a few other reasons though why fibre is beneficial and to be considered [...]